Coronavirus travel updates
Caring for you is our priority
The safety and well-being of our customers and team members remains our highest priority. We’re working around the clock to care for you on your travel journey, and we know you’re concerned about your trip.
You are why we fly
We fly for the same reason we always have and always will: you.
You are why we fly.
A message from Doug Parker
American Airlines Chairman and CEO Doug Parker gives an update on what we’re doing to care for customers, team members and the communities we serve during these extraordinary times.
Travel flexibility and peace of mind
To provide you with more flexibility and control we have waived change fees for certain dates of travel.
If you:
- Bought your ticket before May 31, 2020, for travel between March 1 and September 30, 2020, you can rebook without change fees*.
- Buy a new trip March 1 – May 31, 2020, for all future travel, you can also change it a later date without change fees.
Plus, if you have a ticket that is expiring between March 1 and September 30, 2020, the value of your unused ticket can be used for travel through
December 31, 2021.
You may owe any difference in ticket price.
Please contact your travel agent for help if you didn’t book directly with us.
*Travel must be completed on or before December 31, 2021.
AAdvantage® award tickets
We’re making AAdvantage® program updates with our members in mind, including more flexibility for award ticket changes.
Your trip
Changing your trip
You’re allowed to make a change to your trip once, and the change fee will be waived. You can cancel your trip online and call later when you’re ready to rebook, including Basic Economy tickets.
Keep in mind, you may owe any difference in ticket price when you rebook your trip.
Visit the travel alerts page for information about rebooking as waivers are based on destination and dates of purchase.
Travel requirements
Face coverings
We strongly encourage you to wear a face covering while flying on American, and starting May 11, it will be required except for very young children or anyone with a condition that prevents them from wearing one. You also may be required by local law to wear a face covering in the airport where your trip begins, where it ends or where you connect.
Starting May 11
- Please bring your own face covering to use while traveling. While limited quantities of face coverings may be available at the gate, they will not be available for every customer on every flight.
- Be sure your face covering is on before you board the plane and wear it during your flight.
- Your face covering may be removed to eat or drink, but please put it back on when you’re done.
Keep in mind, a face covering can be a mask or any secured cloth like a scarf or bandana that covers your nose and mouth. Visit the Centers for Disease Control and Prevention (CDC) website for more information.
Your travel experience
If you’re traveling at this time, we’re here for you and are making temporary changes to the travel experience to prioritize your safety.
At the airport
Curbside check-in / ticket counters
Curbside check-in may not be available. Be sure to check your flight status before you go to the airport, as ticket counter hours may change daily without notice.
Checked pet service
Due to the increased flight changes, we’ve stopped checking pets for now. Carry-on pets, service and emotional support animals are still allowed to fly in the cabin if they meet the requirements.
Clubs and lounges
We’ve temporarily closed and consolidated premium clubs and lounges. Operating hours for clubs that remain open may change based on flight schedules.
On our planes
Creating more space inflight
To further create more space inflight, we’re making updates to seat assignments through May 31, 2020.
Also we’re making updates to food and drink service. We’ll resume full service once the current COVID-19 situation has stabilized.
Seat assignments
We’re making more standard seats available on the seat map and restricting access to some seats, when possible, to give you more space.
When time and flight loads permit, gate agents may move your seat as needed to help create a more comfortable environment.*
*Not guaranteed, subject to weight and balance restrictions, through May 31, 2020.
Food and drinks
We’re limiting food and drink service in the Main Cabin based on flight length and destination. You’re welcome to bring snacks and soft drinks on board to enjoy during your flight.
Committed to your safety
More thorough cleaning, more often
On every journey you take on American, your safety and well-being, and that of our team members, is our top priority.
Improvements to cleaning procedures will begin in early May 2020 and will expand to every mainline and regional flight over time.
Here’s what we’re doing to make your journey with us safe:
American Airlines app
Download the American app for free and you can check your flight status, gate information, seats and updates on what we’re doing to keep you safe. Maintain social distancing with your mobile boarding pass and go directly through security and then to your gate. Plus, you can use the interactive airport maps to find your way through the terminal or a snack to enjoy on your flight.
Let good take flight
One of our most important missions is partnering with organizations that help the communities we serve.
We’re also transporting medical supplies and protective gear to areas that need it most, and essential goods to keep the world’s economy moving.
How we’re helping Opens another site in a new window that may not meet accessibility guidelines.
Source: aa.com
